UPCOMING COURSES

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OCN: Level 1 Award Information Technology Application in the Workplace

£275 12 Sessions Tues 22nd Feb 7pm - 9.30pm Online

 

IT skills are now required by almost everyone both in a work environment and in wider society. These qualifications are targeted at learners who are currently in employment, those seeking employment and also learners who wish to improve their IT skills for everyday life. They offer learners the opportunity to develop a range of IT skills and gain an accredited qualification.

 

The course brings together a wide range of learning which is required for learners using IT within the workplace.

The programme is divided into 5 modules , which have been designed to aid both simplicity of learning whilst providing learners with in depth knowledge in a wide variety of key functional areas.
 

• Module 1; IT User Fundamentals

• Module 2: Using Email

• Module 3: Using the Internet

• Module 4: Data Management Software

• Module 5: Using Microsoft Effectively (Word, Excel and PowerPoint)

The OCN NI Course will help you advance in the following areas.

1. Understand how to use IT systems to meet workplace requirements

2. Learn how to manage, store and retrieve data/ information within agreed security practices

3. Understand how to use database software to run queries and produce reports

4. Understand how to manage email software tools

5. Understand how to use a wide variety of data management software tools

6. Understand how to use the internet effectively

7. Learn how to create and present professional documents within Microsoft

Tuesday 22nd February: Understand and adjust IT system requirements

Tuesday 1st March: Manage, store and retrieve information

Tuesday 8th March: IT system guidelines and security for the workplace

 

Module 2: Using Email

Tuesday 22th March: Using software tools and techniques to compose and send emails

Tuesday 29th March: Manage, store and respond to incoming and outgoing emails

Module 3: Using the Internet

Tuesday 22nd March: Understand internet connections and browser so􀀥ware

Tuesday 12th April: How to browse online safely and effectively

 

Module 4: Data Management Software

Tuesday 19th April: Creating and structuring databases

Tuesday 3rd May: Using software tools to run queries and produce reports

 

Module 5: Using Microsoft Effectively (Word, Excel and PowerPoint)

Tuesday 10th May: Formatting and presenting documents (Word)

Tuesday 24th May: Enter, edit and use a variety of Excel tools and techniques to present data (Excel)

Tuesday 7th May: Creating and delivering presentation

 

At the Cash Register
OCN NI: Level 2 Award Customer Service Skill

£225 6 Sessions Tues 22nd Feb 7pm - 9.30pm Online

The OCN NI Award in Customer Care has been carefully designed to support all types of learners whether it be those who are new to customer relations or for those who want to explore new ways to enhance customer care.

The course will provide a unique understanding of the importance of good customer care, what constitutes good practice and how best to obtain and act on customer feedback.

The tutor will work with learners to look at the organisational benefits of good customer care as well as how to change poor practice. There will also be the opportunity to understand what is poor customer care and how this can damage brand reputation.

As part of the learning, participants will have the opportunity to acquire communication skills which will help them support customers effectively as well as how to handle and deal with complaints.

Finally learners will have the opportunity to consider how the feedback process works, why it is used effectively within the service sector and importantly how to grow and develop using valuable feedback.

The OCN NI Course will help you advance in the following areas.

1. Your understanding of the importance of good practice in customer care

2. Learn how to communicate effectively with customers across a variety of methods

3. Understand the measures required to solve customer problems successfully

4. Understand when and how you can obtain customer feedback

5. How to respond to customer feedback

The Programme will be delivered over 6 online sessions

Date: 22nd Feb, 1st March, 8th March, 15th March, 22nd March & 29th March

Time: 7- 9.30pm

 

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OCN NI: Level 2 Business Administration

£250 8 Sessions Wednesday 6th April 10am- 12.30pm Online

The objectives of the OCN NI Level 2 Award, Certificate, Extended Certificate and Diploma in Business Administration Skills qualifications are to enable learners to develop their knowledge and understanding in the areas of business administration including the use of information technology. Learners will also develop occupationally related skills

 

The programme will begin by focusing on the role of a business administrator (3 credits). Learners will look to understand the duties

The OCN NI Course will help you advance in the following areas.

1. Your understanding of the role of an administrator

2. Learn how to organise and carry out administrative processes within the business environment

3. Understand how to arrange and deliver business meetings

4. Understand how to apply decision making and problems solving methodology

5. Understand how to plan, monitor and evaluate a project

 

The Programme will be delivered over 9 online sessions staring from Wednesday 6th April.

Delivery: 10- 1pm

Wednesday 6th April: Understanding the role of an administrator within the business environment

 

Monday 11th April: Organising work streams within the business environment

Wednesday 13th April : Understand and carry out administrative processes

 

Monday 18th April: Arrange meetings, coordinate diaries and produce documentation required for business meetings

 

Wednesday 20th April : Pre- meeting checks and distribution of documentation

 

Monday 25th April: Understand types of decisions and problems within the business setting

 

Wednesday 27th April: Understand and apply a range of problem solving and decision-making tools

 

Wednesday 4th May: Planning & Monitoring a project (admin processes

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OCN NI: Level 3 Business Development & Entrepreneurism

£350 6 Sessions Thursday 7th March 10.30am- 1pm Online

Entrepreneurship is increasingly recognised as an important driver of economic growth, productivity, innovation and employment and, therefore, should be a viable career or change of career option for learners.

 

The OCN NI Level 3 Award in Business Development & Entrepreneurial Skills qualification has been designed to provide learners with the opportunity to prepare for enterprise by developing entrepreneurial and business planning skills, and gain a nationally recognised vocationally specific qualification.

 

Learners will be supported in how to compare the weaknesses, opportunities and threats to a business idea whilst understanding how to compare contrast and create a unique selling point to other similar ideas.

 

Learners will also be shown how to analyse markets, assess competitors and how to influence business trends.

 

Importantly learners will be shown how to evaluate and monitor targets set by themselves and indeed others. Learners will also be guided in how top deal with and manage potential changes to a business.

 

Finally, learners will be supported in how to create, finance and action their own business plan and how to use entrepreneurial skills to review, monitor and carry out the right actions to make sure it is successful.

The OCN NI Course will help you advance in the following areas.

1. Your understanding of how to evaluate your business idea

2. Learn how to assess markets for your business idea

3. Understand how to assess the skills and abilities needed to run a business

4. Understand how to judge and deal with potential changes to a business

5. Understand how to set and monitor your own performance targets

6. Create and Action your own business plan

 

 

The Programme will be delivered over 6 online sessions staring from Thursday 3rd March.

Delivery: 10.30- 1pm

Thursday 3rd March: Evaluating your business idea

 

Thursday 10th March: Accessing and developing markets for your business idea

 

Thursday 17th March: Developing skills and attributes required for business: entrepreneurial mindset

 

Thursday 24th March: Monitoring personal and business performance targets

 

Thursday 31st March: Developing a Business Plan

 

Thursday 7th April: Supporting continuous success within a business

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OCN NI: Level 3 Award Creative Arts & Digital Technologie

£350 8 Sessions Thursday 3rd March 7- 9.30pm Online

The creative and digital technologies sectors are recognised as growth areas within the economy. The OCN NI Creative Arts and Digital Technologies qualifications have been designed to meet emerging skills requirements in these sectors. The qualifications have been designed to offer a wide range of options mirroring the careers and occupations available within these sectors.

 

The first module (3 Credits) within the qualification has been designed to support learners understand how to identify employment, start a business or make the most out of the opportunities that the creative industry can offer. Learners will be supported in how to develop and match their skills and personal qualities to industry sector opportunities. Finally learners will be supported in how best to plan and look a further studies to aid their career in the industry.

The OCN NI Course will help you advance in the following areas.

1. Understand how to develop a career in the creative industry

 

2. Learn how to develop the skills knowledge and qualities required to be successful in the creative industry

 

3. Understand the threats, opportunities and application of social media

 

4. Understand how to use social media effectively for marketing and promotion

 

5. Understand how to use a wide variety of video editing tools

 

6. Understand how to edit and present video and picture sequences

 

7. Learn how to create and present a professional display to a client

 

 

The Programme will be delivered over 8 online sessions staring from Thursday 3rd March.

 

Delivery: 7- 9.30pm

 

Thursday 3rd March: Identifying opportunities and matching personal qualities to each part of the creative industry

 

Thursday 10th March: Career and educational development in the creative industries

 

Thursday 24th March: Understanding Opportunities, threats and the application of social media

 

Thursday 31st March: Using social media for marketing and promotion

 

Thursday 7th April: Using video hardware and software to capture sequences

 

Thursday 14th April: Video software techniques & editing

 

Thursday 21st April: Picture software techniques & editing

 

Thursday 28th April: Creation of a professional display for a client

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OCN NI: Level 3 Award Creative Arts & Digital Technologie

£350 8 Sessions Thursday 3rd March 7- 9.30pm Online

The creative and digital technologies sectors are recognised as growth areas within the economy. The OCN NI Creative Arts and Digital Technologies qualifications have been designed to meet emerging skills requirements in these sectors. The qualifications have been designed to offer a wide range of options mirroring the careers and occupations available within these sectors.

 

The first module (3 Credits) within the qualification has been designed to support learners understand how to identify employment, start a business or make the most out of the opportunities that the creative industry can offer. Learners will be supported in how to develop and match their skills and personal qualities to industry sector opportunities. Finally learners will be supported in how best to plan and look a further studies to aid their career in the industry.

The OCN NI Course will help you advance in the following areas.

1. Understand how to develop a career in the creative industry

 

2. Learn how to develop the skills knowledge and qualities required to be successful in the creative industry

 

3. Understand the threats, opportunities and application of social media

 

4. Understand how to use social media effectively for marketing and promotion

 

5. Understand how to use a wide variety of video editing tools

 

6. Understand how to edit and present video and picture sequences

 

7. Learn how to create and present a professional display to a client

 

 

The Programme will be delivered over 8 online sessions staring from Thursday 3rd March.

 

Delivery: 7- 9.30pm

 

Thursday 3rd March: Identifying opportunities and matching personal qualities to each part of the creative industry

 

Thursday 10th March: Career and educational development in the creative industries

 

Thursday 24th March: Understanding Opportunities, threats and the application of social media

 

Thursday 31st March: Using social media for marketing and promotion

 

Thursday 7th April: Using video hardware and software to capture sequences

 

Thursday 14th April: Video software techniques & editing

 

Thursday 21st April: Picture software techniques & editing

 

Thursday 28th April: Creation of a professional display for a client

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OCN NI: Level 2 Award Youth Leadership

£250 7 Sessions Thursday 10th March 7- 9.30pm Online

The course starts with the participants being introduced as to what it means to be a young leader and what practices/ expectations are associated with being a young leader. The leadership programme centralises around the delivery of an OCN Level 2 in Youth Leadership which ensures that a number of educational outcomes are achieved as part of the programme.

 

The course then begins to look at a range of leadership styles, how each style has a different  impact within various settings, whilst also focusing on the skills and qualities required for effective leadership. We will also work with our participants to identify their own unique leadership styles and approached to leadership. Each learner will also end this section having completed an independent analysis, skills audit and helped to shape their own personal development plan.

 

Course facilitators will look to support our learners to understand the importance of effective communication skills in leadership, whilst illustrating the  arriers and aids for effective communication. We will also look to outline a range of challenging behaviours that may occur within youth leadership. whilst identifying how these may be addressed through the encouragement of positive behaviour from group participants.

The course also focuses on understanding the roles and responsibilities of a youth leader whilst describing the qualities required to promote interpersonal relationships and why it is important to youth leadership. The journey then takes our young leaders through the knowledge of how to work as part of a team and the factors which need to be considered when co-working with other leaders.

 

 

Finally participants will be supported to plan, create, deliver and review their own youth work programme to demonstrate their new leadership skills taking into account:

 

a) needs of other young people

b) activities

c) resources /materials

d) leadership style

e) motivation and participation of young people

f) personal reflection and self-assessment

g) g) evaluation.

Learning Outcomes

• Understand what it means to be a young leader

• Understand your own skills and qualities

• Learn how to improve you core skills in leadership and development

• Learn how to be an effective communicator

• How to deal with challenging behaviour from others

• How to build relationships and a network

 

The Programme will be delivered over 7 online sessions staring from Wednesday 10th March 2022 from 7- 9.30pm each evening Delivery
10th March 7- 9.30: to Youth Leadership

 

17th March 7- 9.30: Youth Leadership Styles & Models of Delivery

 

24th March- Own Time Online: Digital Session: Youth Work Policies & Procedure

31st March 7- 9.30: Developing effective communication within the youth leadership setting

 

7th April 7- 9.30: Roles and Responsibilities of a youth leaders, interpersonal relationships and setting boundaries

 

14th April Own Time Online Online Digital Session: Managing Challenging Behaviour

21st April 7- 9.30: Plan, deliver and review a youth work/ leadership programme

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NOCN NI: Level 2 Award Youth Work Practice

£550 1 Sessions Thursday 11th Aprul 7- 9.30pm Online

The NOCN Level 2 Award in Youth Work Practice are designed to prepare learners to begin working with young people in a range of youth work settings. Youth work helps young people learn about themselves, others and society, through informal educational activities which combine enjoyment, challenge and learning. Youth workers work typically with young people aged between 11 and 25. Their work seeks to promote young people’s personal and social development and enable them to have a voice, influence and place in their communities and society as a whole.

 

The Level 2 Award is suitable if you are a new or working towards a Youth Work practitioner who is working in a role that provides or needs some support from a qualified practitioner

 

 

This qualification will provide learners with an opportunity to

• Gain the knowledge, skills and qualities required to work with young people within a Youth Worker role.

• Achieve a standalone qualification that offers a progression route within the Teaching and Lecturing sector.

• Progress onto the NOCN Level 3 Youth Work Practice qualifications.

The OCN NI Course will help you advance in the following areas

1. Your understanding of the role of a youth worker

2. Learn how to develop the skills knowledge and qualities required to be a youth worker

3. Understand and apply the different models of youth work delivery

4. Understand how to use communication in the youth work setting

5. Understand a variety of positive engagement strategies

6. Understand how to understand, design and implement safeguarding and child protection policies

Learners will gain the knowledge and skills required to prepare for various roles such as Youth Support Worker, Youth and Community Worker whether paid or in a voluntary role.

 

The Programme will be delivered over 12 online sessions staring from Monday 11th April.

 

Delivery: 7- 9.30pm

Module 1: Theory Youth Work

Monday 11th April: Understanding the purpose and principles of a youth worker

Monday 18th April: Role of Community and models of youth work practice

Monday 25th April: Developing the skills, knowledge, qualities and values required to be a youth worker

 

Module 2: Engaging & Communicating with Young People

Monday 2nd May: Building professional relationships & understanding different approaches to engagement Monday 9th May: Utilising effective communication and Listening skills Monday 16th May: Using communication to aid positive engagement

Module 3: Safeguarding in a Youth Work Setting

Monday 23rd May: Understand the importance of safeguarding and roles/ responsibilities

Monday 30th May: Protecting young people through pro-active policies

Monday 6th June: Setting boundaries and implementing safeguarding policies

 

Module 4: Young Peoples Development

Monday 13th June: Young people development and how it impacts on youth work

Monday 20th June: Understanding the changes young people go through

Monday 27th June: Understanding and working with challenging behaviour